How to Fix Microsoft Outlook Not Receiving Emails on Android

Microsoft Outlook helps to stay connected to your email accounts, maintain files along with calendars, and more. However, one problem you might face is no incoming emails. Luckily, you can fix Microsoft Outlook not receiving emails on Android effortlessly.

However, you might face some issues regarding not receiving emails from the added accounts. Hence, to fix this problem, we have prepared a complete guideline for taking some measures.

There are various ways you can fix Microsoft Outlook not receiving emails on Android, but before implementing them, you can perform some simple procedures. For example, a slow internet speed can delay the arrival of emails. Therefore, make sure to check that you are well connected to stable internet.

Apart from this, if your Wifi connection is unsteady, you should momentarily switch off the router for 10 to 15 seconds before switching it back on. This should fix any trouble related to the internet.

On the contrary, if you use a data connection, good network connectivity is required to have undisturbed internet. A strong signal also facilitates a faster internet speed which will fix any minor difficulties.

However, if the above methods do not work, you should try the troubleshooting methods we will discuss below.

Check Outlook Notification

It can be troublesome to frequently check the app for new emails. Hence, it is more convenient to turn on the notification. Here is how you can enable it.

Look for the “Microsoft Outlook” app icon and tap on it. Open the app info menu.

app info outlook

Next, select “Manage notification.”

manage notifications outlook

Allow alerts for Outlook, Gmail, and Yahoo accounts.

fix Microsoft Outlook Not Receiving Emails on Android

Related: How to Fix YouTube Videos Lagging on Android 

Force Stop

If you experience any minor issues in addition to not receiving emails from Microsoft Outlook, force-stopping the app will help your device start fresh. It shuts down the functions and allows it to relaunch without any problem. No data from the app is lost during the process.

The following steps will help you force-stop the app.

Open “Settings” on your device and tap on “Apps.”

apps android

Now select “Outlook.”

Outlook

Press on the “Force stop” button.

force stop outlook

Select “Force stop” again.

force stop outlook

Microsoft Outlook is now completely closed. To relaunch the app, go to your app drawer and tap on the Outlook icon.

Clear Cache

An alternate way to fix Mircosoft Outlook not receiving emails on Android is to remove the app’s cache files. It contains temporary information related to the program, further assisting it in loading faster. However, this can be a huge build-up and lead to some severe damage.

Therefore, you should get rid of these unwanted files to fix Microsoft Outlook not receiving email on android.

Open the Settings app on your phone. Next, head over to Apps and Notifications > Outlook.

storage usage outlook

Tap on “Storage Usage” and select “Clear Cache.”

clear cache outlook

This process will take some time to clear all the Outlook cache. Reopen the app once it is complete, and it should work more efficiently than before.

Related: How to Fix Bluetooth Draining Battery on Android 

Reset Email

Microsoft Outlook gives you the scope to reset your email account whenever there is any inconvenience, like not receiving email on Android. Go through the following steps below.

Launch the Outlook app on your phone and tap on the icon at the top left corner.

fix Microsoft Outlook Not Receiving Emails on Android

Next, head to the gear icon to open Settings.

fix Microsoft Outlook Not Receiving Emails on Android

Then choose your email account and scroll down to the bottom. Now, tap on “Reset Account” and “Continue” to restart the Outlook app.

reset account outlook

It is a useful option when your emails are not syncing with the app. This will surely get you out of the problem.

Related: How to Use Android Flash Tool to Install Update on Android 

Remove and Add the Account

Have you changed the password for your email? Well, you must verify the latest account details to receive new emails in Outlook again.

Open the “Outlook settings” following the steps mentioned above. Then select the troubling email account.

fix Microsoft Outlook Not Receiving Emails on Android

Then, select “Delete Account” and confirm your decision.

fix Microsoft Outlook Not Receiving Emails on Android

After that, return to Settings and select “Add Email Account.”

fix Microsoft Outlook Not Receiving Emails on Android

Enter the email address and new password to confirm your account.

Check Other Inbox

Outlook filters your important emails and enables a Focused Inbox to present them. Likewise, the relevant emails are sent to the Other Inbox. You can check for some missed emails there.

However, if you seldom get new emails due to a Focused inbox, the steps listed below will help you to disable it. 

Launch the Outlook app and head to its Settings. Next, tap on the “Disable button” of the “Focused inbox.”

fix Microsoft Outlook Not Receiving Emails on Android

Now you can find all your emails in one place.

Check Junk Folder

Microsoft Outlook can be deceptive at times. It might send important emails to the Junk box. Hence, you should move them to the main inbox, which makes it easier to view.

Launch “Microsoft Outlook” on your device and select your email from the menu. Next, tap on “Junk,” and you will find a number of emails.

fix Microsoft Outlook Not Receiving Emails on Android

Long press on emails that are relevant and mistakenly ended up there. Afterward, select the three-dot menu in the top right corner.

Lastly, select “Not junk” and move them to the main inbox.

Related: How to Fix Call Recorder Not Recording Incoming Voice on Android

Enable Restricted Data Usage

Operating Outlook on data saver mode may help you use less mobile data, but you might encounter some difficulties, which include not receiving emails on Android.

As a result, you should enable unrestricted data usage for Outlook to work properly when data saver mode is on.

Open the Outlook app info menu. Next, scroll down to “Data usage.”

fix Microsoft Outlook Not Receiving Emails on Android

Enable the “Unrestricted data saving” toggle.

fix Microsoft Outlook Not Receiving Emails on Android

Update Microsoft Outlook

A new and updated version of the app will save you from facing any kind of glitches or software bugs. A common reason behind a device not receiving emails is running an outdated version of the app. Along with minor trouble, you might face performance issues as well.

The ultimate solution is to update the app.

To check for updates, open Playstore, tap on the search bar, type “Microsoft Outlook,” and then tap on the search icon.

If there are any pending updates, you will see the “Update” icon under the Outlook app. Press on it to start updating the app.

Once the update is over, reboot your device to check if Outlook is working properly.

Related: How to Stop Sending Duplicate Text Messages on Android

Uninstall and Reinstall Outlook

If something is wrong with the app’s settings, an update might not resolve the issue. In such cases, reinstalling the app can fix Microsoft Outlook not receiving emails on Android.

To uninstall outlook, press and hold on the app icon, then tap “Uninstall.”

uninstall outlook

Once the app is uninstalled, head over to Google Play Store and search for Microsoft Outlook. Then tap on “Install” to reinstall the app on your device. After the procedure is complete, open the app and connect it to your email account to get new emails. 

Completely uninstalling and reinstalling the app enhances its productivity, enabling you to get the most out of it.

Related: How to Set Up and Use Multiple User Profiles on Android


Microsoft Outlook plays an important role in managing multiple tasks at once. Though you might face some problems while operating it on your device, we hope the tricks discussed in this article will help you fix Microsoft Outlook not receiving emails on Android.

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